COVID-19 has put a delay in all receiving of any products. Longer shipping time is possible to the 7-14 day normal shipping requirements. If you have any questions, feel free to email email@example.com.
How can I contact your company?
You can send an email through firstname.lastname@example.org
When will I receive my order?
Once your order is prepared, you will receive a confirmation email. This confirmation will be for the tracking information. Once tracking info has been provided, please contact shipping carrier for updates. HRC will be tracking your package as well. However, once it is out of our hands, we are not responsible for packages. A Tracking Number comes with every package.
How long will it take my order to ship?
For Products - such as hair care products and accessories such as lace bands, grips, bonnets etc. will ship out 2-3 days after processing.
Wig Units - Ship out 7-14 days after payment has processed. Unless Now Available is in the description, expect regular shipping time. If "Available Now" appears in the details, the unit will be shipped 2-3 days after payment processing. Holidays and weekend do not count as shipping days.
Shipping days are Wednesday and Fridays. Holidays and weekends don't count.
What is your return policy?
No returns on hair care, hair accessories, and wig units. Flatiron will be replaced within 30 days of purchase for factory defects ONLY.
Education and E-books
All digital products are sent via email. Any hands-on classes are booked upon availability.
What size are your units?
We offer custom and stock units. Unless specified in details, most units on site are medium cap size 22-22.5. If you would specifically like a small or large custom unit, please contact us or feel free to purchase the build a wig options on the website.
Will my unit come ready to install/wear?
All units come ready to install, however some recurling may be required. Please take into consideration the unit is being shipped and packaged.
Are these wigs human hair?
All wigs are human unless otherwise specified. We exclusively offer synthetic products from our Tru Blend Collection.
Do you sell synthetic wigs?
Yes, please look into the Tru Blend Collection. This is where you can find our synthetic wigs.