FAQs

Covid 19 policy

COVID-19 has put a delay in all receiving of any products. Longer shipping time is possible to the 7-14 day normal shipping requirements. If you have any questions feel free to email support@hairrichclub.com

 

How can i contact your company?

Support@hairrichclub.com

 

When will I receive my order?

Once your order is prepared you will receive a  confirmation email. This confirmation will be for the tracking information. Once tracking info has been provided please contact shipping carrier for updates.  As HRC will be tracking your package as well, however, once it is out of our hands we are not responsible for packages. Tracking Number comes with every package.

 

How long will it take my order to ship?

For Products - such as hair care products and accessories such as lace bands, grips, bonnets etc will ship out 2-3 days after processing. 

Wig Units- Ship out 7-14 days after payment has processed.  Unless Now Available is in the details of description expect regular shipping time. If  "Available Now " appears in details, unit will ship 2-3 days after payment processing.  Holidays and weekend do not count as shipping days

 

Shipping days 

Shipping days are Wednesday and Fridays

Holidays and weekends don't count 

 

What is your return policy? 

No Returns on hair care, hair accessories, and wig units.  Flatiron will be replaced within 30 days of purchase for factory defects ONLY.

 

Education and ebooks

All digital products are sent via email. Any hands on classes are booked upon availability.  

 

What size are your units?

We offer custom and stock units.  Unless specified in details, most units on site are medium cap size 22-22.5.  If you would specifically like a small or large custom unit please contact us or feel free to purchase the build a wig options on the website.

 

Will my unit come ready to install/wear?

All units come ready to install, however some recurling may be required. Please take into consideration the unit is being shipped and packaged. 

 

Are these wigs human hair?

All wigs are human unless otherwise specified.  Our Tru Blend collection are the only synthetic units we offer.

 

Do you sell synthetic wigs?

Yes, please check the Tru Blend Catergory. This is where our synthetic wigs are available.