Shipping policy
Process and Shipping
Processing:
- Order Confirmation: Once your payment is completed, you will receive an order confirmation via email.
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Processing Time:
- Custom Wig Orders: 7-21 business days excluding weekends and holidays.
- Ready to Ship Units: 3-4 business days excluding weekends and holidays.
- Accessories and Products: 3-4 business days unless stated otherwise. Weekends not included
- Shipping Days: Orders are shipped on Mondays and Fridays only. Note: During major sales, the processing time for custom units and B.Y.O.B Units may extend to 21 business days.
- Shipping Label: Post-processing, a shipping label will be created, and you'll receive an order fulfillment email with your tracking number.
Shipping:
- Timeline: Shipping begins after the processing period is complete.
- Carriers: We use USPS or Shopify Shipping Processor.
- Free Shipping: Available for all orders over $350.
- Note: Shipping time is separate from processing time.
Return/Refund Policy
General Policy:
- All Sales Final: We do not accept returns or exchanges for wigs and extensions. All sales are final.
- Non-returnable Items: Returns for hazardous materials, flammable liquids, or gases are not accepted.
- Questions/Concerns: Please contact us if you have questions or concerns about a specific item.
Lost/Stolen Packages
- Responsibility: Hair Rich Club is not responsible for lost or stolen packages.
- Refunds/Replacements: No refunds or replacements will be provided for lost or stolen items.
- Tracking and Delivery: All packages are shipped with a tracking number and signature confirmation. Please monitor your shipment via the tracking link provided.
- Secure Delivery: If you are unable to be home for delivery, you can request to have your package held at your local UPS store for safekeeping.
Additional Information
- Customer Service: For any inquiries regarding your order or our policies, please reach out to our customer support team for assistance at Support@hairrichclub.com