Refund policy

UNFORTANATELY DUE TO THE NATURE OF THE BUSINESS WE DO NOT ACCEPT RETURNS FOR ANY WIGS OR BUNDLES/EXTENSIONS.

Flatirons have a 30 day warranty against factory defects.  All flatirons will be exchanged ONLY

RETURNS
To be eligible for a return, you’ll  need the receipt or proof of purchase/email.  Customer is responsible for shipping back to 3119 Antelope Trail Temple, Texas 76504.

To start a return, you can contact us at info@hairrichclub.com. If your return is accepted, the customer is required to do any returns at their own expense. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hairrichclub.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Pictures and/or video may be requested to determine if the return will be accepted.

 Non-returnable items
Certain types of items cannot be returned, Wigs or Hair extensions (such as special orders wig in our Hair Rich Collection/ HRC Luxury Collection or any Wigs, any hair products or hair accessories. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item..

Unfortunately, we DO NOT accept returns on ANY sale items or gift cards.

Exchanges
We do not offer exchanges/retruns for wig units due to the nature of the business.

Refunds
 NO Refunds. No exceptions.